Technical Support Specialist

Landmark Properties•Athens, GA

19h•Onsite

About The Position

The primary role of the Technical Support Specialist is to provide technical support for end users by researching and answering questions, troubleshooting problems, and maintaining workstations and equipment. The ideal candidate will have a strong background in technology and excellent interpersonal, problem solving, and organizational skills. Landmark Properties is a fully integrated real estate firm specializing in the acquisition, development, and management of high-quality residential communities. Headquartered in Athens, GA, Landmark Properties started out as one of the foremost developers and managers of off-campus housing communities in the country. Landmark is focused on maximizing each property’s value while providing the very best college living experience for its residents. In recent years, Landmark Properties has expanded into the single-family and traditional multifamily housing market. The company is positioned to develop and build a variety of housing types for not just college students, but others who desire an unmatched rental experience. Landmark’s mission is to be the leading choice for capital partners in search of strategic investment opportunities in the housing sector. In addition to providing exceptional results for Landmark’s investors, the company is dedicated to transparent business interactions, excellent client relations, and an unwavering commitment to integrity.

Requirements

High School diploma or equivalent preferred.
CompTIA A+ Certification preferred.
Help desk experience preferred.

Nice To Haves

Computer proficiency
Broad LAN Knowledge
Must be an effective communicator, written and oral.
Must be able to provide superior customer service.

Responsibilities

Offer technical support to users by responding to questions and concerns.
Troubleshoot common issues and direct clients toward appropriate department if further assistance is needed.
Identify problems and guide clients through corrective steps.
Write and maintain documentation to improve client references.
Assist users via phone, email, online chat or in-person site visits.
Identify problems and advise on solutions.
Perform routine maintenance on workstations to ensure proper operations.
Arrange service by software or hardware vendors to repair or replace defective products.
Maintain knowledge of technology innovations and trends.
Escalate major issues to other IT employees.