Tehcnical Support Specialist

TEKsystems•Town of Montezuma, NY

19d•$28 - $35•Onsite

About The Position

We are seeking an experienced Technical Support professional to join a medical imaging engineering team supporting more than 1,200 healthcare locations nationwide. This position plays a critical role in supporting imaging technology, troubleshooting technical issues, coordinating vendors, and ensuring locations remain operational. This is not a traditional help desk position. We are looking for an individual with strong troubleshooting skills who can independently investigate software, hardware, networking, and application issues while managing tickets from initial intake through resolution. The ideal candidate will have a combination of desktop support, systems support, networking, customer service, and coordination experience.

Requirements

3+ years of experience in Technical Support, Desktop Support, Systems Support, Application Support, or a related IT support role
Strong Windows workstation administration and troubleshooting experience
Experience supporting software applications, desktop hardware, and end users
Strong understanding of networking fundamentals including TCP/IP, LAN connectivity, switches, cabling, and device communications
Experience diagnosing and resolving application and connectivity issues
Excellent communication, customer service, and documentation skills
Experience working with vendors and third-party support organizations
Ability to prioritize and manage multiple technical issues simultaneously
Proven ability to independently troubleshoot complex issues and drive resolution

Responsibilities

Provide Tier II/Tier III technical support for medical imaging systems and related applications
Troubleshoot software, hardware, desktop, network, and connectivity issues
Provide remote technical support to healthcare locations across the country
Analyze and diagnose technical problems to determine root cause and resolution
Escalate and coordinate support activities with third-party vendors and manufacturers
Manage support tickets throughout the full lifecycle, ensuring timely follow-up and resolution
Coordinate field technician dispatches, scheduling, equipment replacement activities, and maintenance visits
Support software deployments, device rollouts, upgrades, testing, and implementation projects
Document troubleshooting activities, resolutions, and customer interactions
Identify opportunities for process improvement and operational efficiencies
Assist with hardware staging, configuration, and validation activities