Technical Support Specialist - Onalaska WI or Tyler TX

Altra • Onalaska, WI

18h • $25 • Hybrid

About The Position

At Altra Federal Credit Union, we are committed to helping our members live their best lives by providing personalized financial solutions and exceptional service. As a member-owned financial cooperative, Altra values integrity, teamwork, innovation, and community involvement. We believe that our employees play a critical role in delivering seamless and secure experience to our members, and we strive to create a supportive workplace where individuals can grow, learn, and make a meaningful impact. We are hiring a Technical Support Specialist who will support Altra’s mission by ensuring our employees have the technology and tools they need to serve members effectively. This position serves as the first point of contact for technical assistance, helping troubleshoot issues, maintain systems, resolving hardware, software and support day-to-day technology needs across the credit union.

Requirements

• High school diploma (or equivalent) required.
• Associate’s degree (or higher) in Computer Science, Information Technology or related field required. Experience in lieu of degree can be considered.
• 6-months experience in technical support or help desk environment required.
• Basic knowledge of Windows operating systems and Microsoft 365.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Strong attention to detail and documentation.
• Ability to prioritize tasks and manage time effectively.
• Team-oriented mindset with a willingness to collaborate.
• Commitment to confidentiality and information security.
• Flexibility to work nights and weekends as needed is required.

Nice To Haves

• Technical Certification a plus.
• Experience supporting networked environments and programming or database experience is a plus.
• Experience in the operation and analysis of database hardware, software, and standards a plus.
• Experience with data retrieval methodologies systems applications is a plus.

Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues.
• Respond to help desk tickets, emails, and phone requests in a timely and professional manner.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and applications.
• Install, configure, and maintain user workstations and peripheral equipment.
• Assist with user account management, including password resets and access provisioning.
• Document technical issues, solutions, and processes within the ticketing system.
• Escalate complex issues to higher-level IT staff as needed.
• Support system updates, patches, and routine maintenance activities.
• Deliver excellent customer service and clear communication to staff.

Benefits

• Competitive starting rate of $24.65+ per hour, based on previous experience
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing a language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% employer-matched 401(k) + additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree