Technical Support Specialist

Skanska USA•Charlotte, NC

4h•Hybrid

About The Position

Skanska is searching for a Technical Support Specialist to provide excellent customer service and support to customers on a variety of tier 1 incidents and requests. This is a hybrid position based in Charlotte, North Carolina. The Technical Support Specialist effectively triages, troubleshoots and resolves incidents and requests related to client OS (Win10, O365), Microsoft Office Suite, VPN Client, network issues, identity management, various on premise and cloud based applications, and computer hardware and peripherals. They are responsible for dispatching (including prioritizing and categorizing) the incidents and requests via the ITSM platform Service Now. Technical Support Specialists may work to detect patterns of issues, and coordinate with staff regarding persistent problems. They have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone.

Requirements

1+ years of experience installing and configuring new technology, such as hardware, operative systems, and programs or applications
1+ years of exprience working in Windows 10, Exchange, Microsoft Office 2013/2016/O365
1+ years of experience managing Active Directory - creating domain accounts and security groups;
1+ years of experience with Exchange Control Panel – creating and managing mailboxes and distribution lists
1+ years of expeience installing and troubleshooting/diagnosing issues with applications including Citrix
Associate’s Degree in a related area and/or 1 or more years of experience in the field or in a related area in technology
Currently, the company is not considering applicants for this position who now or in the future require employment sponsorship by the company.

Nice To Haves

Passion for excellence
Outstanding communication and organizational skills
Ability to readily build relationships over the phone

Responsibilities

Effectively triages, troubleshoots and resolves incidents and requests related to client OS (Win10, O365), Microsoft Office Suite, VPN Client, network issues, identity management, various on premise and cloud based applications, and computer hardware and peripherals.
Responsible for dispatching (including prioritizing and categorizing) the incidents and requests via the ITSM platform Service Now.
May work to detect patterns of issues, and coordinate with staff regarding persistent problems.