Technical Support Specialist - Mini Split

AirReps•WALLER, TX

149d•Onsite

About The Position

The HVAC Service Support Specialist provides technical support to contractors, distributors, engineers, and end users for Daikin’s US domestic product lines. Provides pre and post-sales technical support including equipment troubleshooting and applications assistance via telephone and email. May include: Provide prompt and courteous responses to calls coming into the Technical Support Center hotline. Provide pre and post-sales technical support via telephone and email. Assist Reps, Distributors, and Contractors in troubleshooting and in the application of Daikin equipment, connection ratio, capacity de-rates, and equipment selection. May conduct virtual modeling for troubleshooting and provide resolution. Log all calls and incidents into the CRM module to track information by customer, model number, and project. Upon request, provide information such as submittal drawings, wiring diagrams, capacity tables, clearances, piping recommendations based on piping rules, or other information as published in Daikin’s equipment literature. Assist the Manager in the distribution of requests for field visits and training to the appropriate Daikin Service Representative. Follow up on customer inquiries to ensure job completion and job satisfaction. Provide selection software support. Help explain control-related questions. Perform additional projects/duties to support ongoing business needs.

Requirements

Excellent communication and interpersonal skills to interact effectively with diverse client group
Ability to troubleshoot in-depth service issues via phone
Ability to read, analyze, and interpret technical business periodicals, professional journals, and technical procedures
Ability to write reports, business correspondence, and procedure manuals
Ability to read and edit technical drawings/prints
Ability to effectively present information and respond to questions from management, clients, and customers
Ability to work in a technically dominated environment: engineering, contracting, and construction. Trades and ability to absorb and commit technical information to knowledge quickly
Ability to anticipate and solve practical problems and resolve issues
Self-starter with the ability to work both independently and within a team
Ability to effectively communicate ideas and properly describe problems and solutions
Ability to effectively handle multiple tasks, time management, and prioritization skills
Well-developed planning, organization, analytical, and decision-making skills
Proficient computer skills, such as Excel and PowerPoint, Word (MS Office)
Ability to produce clear, timely, and concise documentation and have well-developed problem-solving skills
Ability to apply good judgment, strong work ethic, and integrity on the job
High School Diploma or GED Equivalent

Nice To Haves

Vocational Certification / Degree preferred

Responsibilities

Provide prompt and courteous responses to calls coming into the Technical Support Center hotline
Provide pre and post-sales technical support via telephone and email
Assist Reps, Distributors, and Contractors in troubleshooting and in the application of Daikin equipment, connection ratio, capacity de-rates, and equipment selection
Conduct virtual modeling for troubleshooting and provide resolution
Log all calls and incidents into the CRM module to track information by customer, model number, and project
Provide information such as submittal drawings, wiring diagrams, capacity tables, clearances, piping recommendations based on piping rules, or other information as published in Daikin’s equipment literature
Assist the Manager in the distribution of requests for field visits and training to the appropriate Daikin Service Representative
Follow up on customer inquiries to ensure job completion and job satisfaction
Provide selection software support
Help explain control-related questions
Perform additional projects/duties to support ongoing business needs