Technical Support Specialist II
PETA Foundation•Norfolk, VA
•$26 - $28
About The Position
To provide computer-technology support for PETA and its affiliates.
Requirements
- Two to four years of help-desk support experience
- Prior experience troubleshooting Windows workstations and servers as well as supporting proprietary software and peripherals under a variety of operating systems
- Extensive knowledge and prior experience troubleshooting all Microsoft Office products (e.g., Word, Excel, Outlook, and Access)
- Proficiency with Windows and Apple platforms
- Proven familiarity with virtual private networks
- Proven outstanding organizational skills and the ability to work on multiple projects simultaneously
- Demonstrated ability to communicate effectively by phone and in person
- Proven ability to take initiative and act independently to resolve problems
- Ability to maintain strict confidentiality at all times
- Willingness and ability to be on call during evening and weekend hours
- Ability to lift and carry up to 50 lbs.
- Willingness and ability to travel
- Must be at least 21 years of age and have a valid U.S. driver's license, a minimum of three years of driving experience, and a satisfactory driving record
- Commitment to the objectives of the organization
Responsibilities
- Provide first-level contact and problem resolution for all users with hardware, software, and applications problems
- Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases
- Provide accurate and timely logging of problems and resolutions using the support system
- Act as a liaison between users and internal support staff members in order to assure accurate problem interpretation
- Provide after-hours and weekend phone support
- Perform any other duties assigned by the supervisor
Benefits
- A list of benefits available to qualified employees is available here.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
