TECHNICAL SUPPORT SPECIALIST 1

JVCKenwood USA Corporation • Irving, TX

18h • Onsite

About The Position

Reporting to the Manager of Technical Services, will provide technical information and diagnostic support with respect to the repair and maintenance of Kenwood Land Mobile products.

This position is full-time in-office (Irving, TX)

Requirements

• AA degree in electronics or 4 years of technical experience will be accepted in lieu of education.
• 4+ years of knowledge in troubleshooting techniques.
• Knowledge of land mobile radio (LMR) Subscribers and two-way radio systems
• In-depth technical knowledge of Kenwood and competitor products.
• Analytical skills to troubleshoot and conduct testing to determine when potential quality issues may be present in Kenwood products.
• Experience with RF test equipment and soldering equipment.
• Hand skills to use soldering equipment and common hand tools such as tweezers, screwdrivers, and needle-nose pliers.
• Customer relations experience and skills.

Responsibilities

• Provide Technical Support to dealers, service centers, manufacturers' sales representatives, sales staff, order desk, and tuning personnel. Technical Support consists of:
• Answering customer calls and opening service tickets.
• Giving an explanation of product features, functions, and specifications found in brochures, manuals, and help screens in both written and verbal formats.
• Giving an explanation of product programming, variations of programming to meet end-user custom requirements, and troubleshooting programming data file problems. Variations of programming and troubleshooting are self-taught based on experience with the product and the software in both written and verbal formats.
• Giving an explanation of product configurations based on labor instructions and manuals.
• Giving an explanation of product compatibility with other manufacturers’ products. This knowledge will come from hands-on experience.
• Use of our products and test equipment for duplication of the problem, or by using statistics, to provide evidence of any potential quality issue.
• Work with end users and dealers to collect data, duplicate issues, and correct issues related to our product and the entire system.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees