Technical Support Specialist I
New Mexico State University•Alamogordo, NM
•Onsite
About The Position
NMSU-A is looking for a Technology Support Specialist to support computer hardware and software used by faculty, staff and students. The IT Department works collaboratively to provide the best possible customer service and support and is looking for someone to join our team.
Requirements
- High School diploma + 1 years of relevant experience, or higher degree.
Nice To Haves
- Excellent customer service and team member.
- Help Desk experience working with users on solving issues.
- Familiar with MacOS and Windows, current versions.
Responsibilities
- Support users with technology hardware needs, including upgrade, repairs or replace.
- Install and maintain software for end users and operating systems.
- Manage and verify server backups.
- Troubleshoot network connectivity issues.
- Manage user accounts, distribution groups and account security.
- Perform initial setup and installation of new equipment and asset records.
- Maintain laptops and inventory records for student checkout program.
- Process equipment for disposal.
- Support adds and changes to telecommunication devices.
- Serves as a backup technician for the Multi-Media Specialist.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
