Technical Support Specialist I

Daimler Truck North America•High Point, NC

5d•Onsite

About The Position

This posting is for Technical Support Specialist I; this position provides technical service support to our customers. This position will interface directly with customers and some dealer technical staff in the resolution of field issues and the application of our warranty process. Successful candidates will interface with our customers and partners and engage in problem solving for support on the products we build.

Requirements

Knowledge and experience with conflict resolution.
Experience and understanding of automotive or medium and heavy-duty commercial vehicle electrical systems and controls
Demonstrated teamwork skills, including cross-functional collaboration
Microsoft Office and Excel
Excellent written and verbal communication skills

Nice To Haves

Associate degree in automotive and prefer 1-2 years of relevant experience or 4 years of relevant experience in lieu of degree
Automotive or truck dealership work experience
Well-developed technical troubleshooting experience on heavy equipment or automotive.
Knowledge of the automotive and truck dealer network operations.

Responsibilities

Maintain service records on vehicles including proper documentation of problems, corrective actions, and service/warranty commitments.
Assist in the development of service bulletins, campaigns and updates.
Review technical content for technical literature.
Responsible for service of all FCCC model lines.
Participate in continuous improvement of call center processes.
Being a 24/7 call center, some holiday coverage may be required.

Benefits

annual bonus program
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans