Technical Support Specialist I

Tormach Inc•Town of Burke, WI

99d•$65,000 - $75,000•Hybrid

About The Position

Tormach, a 100% employee-owned CNC Machine Tool company, caters to the DIY, R&D, entrepreneur, education, and professional markets, selling affordable CNC machine tools and accessories. Our products are engineered in North America, and at our HQ in Madison, WI. This role is for someone who is mechanically inclined, with an interest in engineering, and loves to geek out over technical details. The specialist will support machine setup and troubleshoot with customers on their Tormach machinery, while improving processes, and collaborating with internal and external folks. They will also work with the customer to define their needs, identify business opportunities, and teach them along the way, playing a crucial part in ensuring customer satisfaction and equipment performance.

Requirements

Ability to work independently and follow verbal and written instructions
Strong attention to detail and physical acuity for troubleshooting machinery
Proficiency in G and M Codes used in CNC mill, lathe, and router operations
Knowledge of speeds and feed in machining processes
Ability to troubleshoot electrical and mechanical issues in CNC equipment
Excellent communication skills to work effectively with customers of varying skill levels
Proficiency in the Microsoft Office ecosystem
Familiarity with providing technical support via telephone, email, or video call
Minimum of a 2-year technical degree in CNC machining, programming, and/or robotics
Strong math skills
Minimum of 2-3 years of CNC machining, preferable in Programming, Setup, & Fixturing
Broad experience with other manufacturing processes
Experience troubleshooting and repairing equipment
Relocate before starting work (Required)

Nice To Haves

Bachelor’s degree in industrial technology, manufacturing, or relevant experience preferred
Mechanical knowledge: 3 years (Preferred)
CNC milling machine repair: 3 years (Preferred)
Electrical troubleshooting: 2 years (Preferred)

Responsibilities

Provide technical support to customers setting up new equipment and installing accessories
Assist customers with troubleshooting problems on existing equipment
Document details of interactions with customers for reference and continuous improvement
Project work based on manager or team directives