Technical Support Specialist, HVAC

PACE Supply • Stockton, CA

7h • Hybrid

About The Position

PACE Supply is seeking a knowledgeable and customer-focused Technical Support Specialist – HVAC to support our branch teams, contractors, and customers with technical expertise, product guidance, and troubleshooting support. This role serves as a technical resource for HVAC systems, helping drive customer success, sales growth, and operational efficiency through expert product and application support. As an employee-owned company, PACE Supply offers a stable, growth-oriented environment with opportunities for professional development and advancement.

Requirements

• A combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify.
• 2 years of experience in HVAC technical support, service, installation, engineering, or related field.
• Strong knowledge of HVAC equipment, systems, controls, and applications (commercial and/or residential).
• Experience troubleshooting HVAC systems in the field or in a technical advisory role.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office and CRM/ERP systems.

Nice To Haves

• HVAC certifications (EPA 608, NATE, or manufacturer certifications).
• Experience working with HVAC distribution, contractors, or OEM manufacturers.
• Technical training or instructor experience.
• Bachelor’s degree in HVAC, Engineering, or related field (or equivalent experience).

Responsibilities

• Provide technical guidance and troubleshooting support for HVAC equipment, controls, and related systems.
• Assist contractors, internal sales teams, and branch staff with product selection, application questions, and system design considerations.
• Diagnose equipment issues and recommend solutions, parts, or system adjustments.
• Support start-up, commissioning, and warranty-related inquiries when needed.
• Conduct technical training sessions for internal teams and customers on HVAC products, new technologies, and best practices.
• Develop and maintain technical documentation, FAQs, and troubleshooting guides.
• Stay current on manufacturer updates, product releases, and industry trends.
• Partner with Inside and Outside Sales teams to support technical quoting and project opportunities.
• Serve as a technical liaison between PACE Supply, manufacturers, and contractors.
• Assist with complex projects, specifications, and system recommendations.
• Document technical inquiries and resolutions in internal systems.
• Support warranty claims, product returns, and manufacturer coordination.
• Travel to branches or job sites as needed to provide technical support.

Benefits

• PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level