HVAC Technical Support

CaptiveAire•St. George, UT

7h•Onsite

About The Position

Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.  Our primary purpose is to provide fully integrated, sustainable HVAC Systems. Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times. Mission: to provide the highest quality products and service to our users at the lowest possible price. Strong commitment to the development of our employees, including continuous education opportunities like product specific training, and company developed technical videos. What our employees have to say: I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the environment, particularly in a world where remote work is common. I love how Captiveaire is all about connections, with customers, coworkers, end users, and everyone in between. Knowing that the company truly has an owner and leadership team that cares for the employees. At CaptiveAire each employee is more than a number, they are a valued member of a growing and diverse team. The open-door policy at CaptiveAire means that no matter who you are in the company that leadership is open to hear your comments and concerns. This means that your ideas are heard. Not once in my time here at CaptiveAire have I felt like I was anything less than an asset to this company and a valued member of the team. We want to stay on the cutting edge and so are constantly sourcing and utilizing the best equipment available. Any position can provide feedback that is listened to and incorporated into processes. Collaboration is key at CaptiveAire and so there is no being "Silo-ed" into one area. CaptiveAire is fast-moving and no- nonsense. We operate differently than any other company that I've worked for with our decentralized structure. Quick action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry. Learn more about CaptiveAire and our products here Job Description: Handle technical support calls from both internal and external service technicians, installers, customers, as well as sales staff. Handle parts order calls and emails including part look up, part identification and part order processing. Provide post sales technical support including equipment troubleshooting and applications assistance via phone, and email. Must demonstrate excellent customer service and a professional demeanor at all times. Log results of all calls into job service notes. Upon request, provide information such as submittal drawings, wiring diagrams, installation recommendations, or other information as needed. Follow up on customer inquiries to ensure job completion and customer satisfaction. Approve and process warranty orders as needed. Complete special projects and training as requested by management.

Requirements

Minimum 5 years of HVAC or Electrical knowledge. (Commercial/Industrial experience preferred)
Must know how to thoroughly read electrical schematics.
Strong customer service skills.
Ability to work under pressure and multitask.
Ability to professionally communicate both verbally and written.
Must be proficient on computers.
Good problem solving skills a must.
This is an in-office role, not remote.

Responsibilities

Handle technical support calls from both internal and external service technicians, installers, customers, as well as sales staff.
Handle parts order calls and emails including part look up, part identification and part order processing.
Provide post sales technical support including equipment troubleshooting and applications assistance via phone, and email.
Must demonstrate excellent customer service and a professional demeanor at all times.
Log results of all calls into job service notes.
Upon request, provide information such as submittal drawings, wiring diagrams, installation recommendations, or other information as needed.
Follow up on customer inquiries to ensure job completion and customer satisfaction.
Approve and process warranty orders as needed.
Complete special projects and training as requested by management.