Technical Support Specialist, HVAC

PACE Supply • Stockton, CA

7h • Hybrid

About The Position

PACE Supply is seeking a knowledgeable and customer-focused Technical Support Specialist – HVAC to support our branch teams, contractors, and customers with technical expertise, product guidance, and troubleshooting support. This role serves as a technical resource for HVAC systems, helping drive customer success, sales growth, and operational efficiency through expert product and application support.
As an employee-owned company, PACE Supply offers a stable, growth-oriented environment with opportunities for professional development and advancement.

Requirements

• A combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify.
• 2 years of experience in HVAC technical support, service, installation, engineering, or related field.
• Strong knowledge of HVAC equipment, systems, controls, and applications (commercial and/or residential).
• Experience troubleshooting HVAC systems in the field or in a technical advisory role.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office and CRM/ERP systems.

Nice To Haves

• HVAC certifications (EPA 608, NATE, or manufacturer certifications).
• Experience working with HVAC distribution, contractors, or OEM manufacturers.
• Technical training or instructor experience.
• Bachelor’s degree in HVAC, Engineering, or related field (or equivalent experience).

Responsibilities

• Provide technical guidance and troubleshooting support for HVAC equipment, controls, and related systems.
• Assist contractors, internal sales teams, and branch staff with product selection, application questions, and system design considerations.
• Diagnose equipment issues and recommend solutions, parts, or system adjustments.
• Support start-up, commissioning, and warranty-related inquiries when needed.
• Conduct technical training sessions for internal teams and customers on HVAC products, new technologies, and best practices.
• Develop and maintain technical documentation, FAQs, and troubleshooting guides.
• Stay current on manufacturer updates, product releases, and industry trends.
• Partner with Inside and Outside Sales teams to support technical quoting and project opportunities.
• Serve as a technical liaison between PACE Supply, manufacturers, and contractors.
• Assist with complex projects, specifications, and system recommendations.
• Document technical inquiries and resolutions in internal systems.
• Support warranty claims, product returns, and manufacturer coordination.
• Travel to branches or job sites as needed to provide technical support.

Benefits

• PACE Supply is proud to be an employee-owned corporation.
• We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days!
• We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level