Technical Support Specialist, Data Repository
About The Position
Technical Support Specialists at MEDITECH train, educate and support customers using MEDITECH’s Enterprise Health Record software. The Data Repository application is a SQL database used by organizations to procure data for advanced analytics, reports and other vendor extracts. As a member of our Client Services team, your job would involve acting as the primary contact for customers; answering questions; implementing and supporting the software; troubleshooting and researching requests for data; evaluating requests for software enhancements and system modifications; and corresponding over the phone and through email.
Requirements
- Experience or exposure working with personal computers and servers, troubleshooting, researching and solving software related issues
- Technical aptitude with strong analytical and problem solving skills
- Strength in the following areas: Written and verbal communication skills
- Project management and organizational skills
- Customer service skills with the ability to foster strong, positive relationships
- Attention to detail.
- Ability to work independently and as part of a team and multi-task in a fast-paced environment.
Nice To Haves
- Bachelor's degree preferred with major in Information Technology, Management Information Systems, Computer Information Systems, Data Analytics or equivalent training, education, or customer service experience and/or related military experience
Responsibilities
- Acting as the primary contact for customers; answering questions; implementing and supporting the software; troubleshooting and researching requests for data; evaluating requests for software enhancements and system modifications; corresponding over the phone and through email
- Addressing incoming requests from customers
- Troubleshooting, researching, and solving software and database related issues
- Implementing and servicing Data Repository software
- Working with Microsoft SQL Server and PostgreSQL
- Communicating with internal stakeholders to ensure issues are progressing towards resolution and ideas for enhancements are prioritized
- Training customers via the telephone, in person or online seminars
- Explaining software enhancements and advising on proper configuration
- Creating and updating documentation
- Mentoring peers as you gain experience with the software
- Organizing, planning, and completing projects efficiently and in accordance with quality standards.
Benefits
- health, dental, & vision insurance
- profit sharing trust and 401(k)
- tuition reimbursement
- generous paid time off
- sick days
- personal time
- paid holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
