Technical Support Specialist 2

Convergint•,

3d•$63,654 - $95,481•Remote

About The Position

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Support Specialist to join our amazing culture. In this role, you will be responsible for installing, programming, system start-up/check-out, certification, and related customer training on assigned. You will deliver projects effectively and within budgeted cost and time schedules. This role acts as a key interface for technical support with the customer and maximizes customer satisfaction. As a Technical Support Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Requirements

Strong customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
Solid technical skills and experience related to electronic security systems
Solid programming skills and proven ability to troubleshoot problems and look for solutions
Must be a self-starter and work well without direct supervision
Strong verbal, written and interpersonal communication skills
Solid organizational skills and the ability to handle multiple projects simultaneously
Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications
Good skills with Spreadsheets and Data management
Good networking skills
Working knowledge of physical security and door Hardware
Understanding of relay and relay logic
High School/GED or equivalent experience
2+ years of previous, related field experience.

Nice To Haves

Experience in one or more of the following industries: electronic security, fire alarm & life safety, and/or building automation
Brands: Genetec, DMP, and March Video

Responsibilities

Installs, programs, test, repairs, and services a variety of non-routine security systems and equipment.
Reads blueprints, schematics, manuals, and other specifications to determine installation procedures; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.
Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes a variety of non-routine programs for systems.
Consults with supervisor to resolve unusual problems in system operation, maintenance, and warranty work.
Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.
Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.
Using technical knowledge, skills and experience, acts as a mentor to less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
Keeps up to date and informed on all company policies.
Performs other duties and responsibilities as requested or required.