Technical Support Services Technician I

FIT Technologies•Toledo, OH

14h•$47,000 - $52,000

About The Position

The Technical Support Services (TSS) Technician I provides technical assistance and support to FIT Technologies clients. The technician supports, monitors, and maintains client environments onsite or remotely by performing day-to-day tasks and maintenance. Working under direct supervision, this role follows predefined procedures and guidelines and exercises sound judgment to meet the company’s IT support and client-service standards. The role works in normal office conditions and involves local travel, with occasional travel elsewhere in Ohio or out of state. Occasional evening and weekend work and workweeks exceeding 40 hours may be required. The position requires reliable transportation, a valid driver’s license and vehicle insurance, and the ability to lift or carry 50 pounds.

Requirements

Basic comprehension of networking protocols and concepts, including TCP/IP addressing and VLANs.
Basic familiarity with network-based PC operating system deployment.
Professional, reliable, trustworthy, and positive demeanor.
Basic understanding of Microsoft Windows versions, Active Directory, Microsoft 365, and Group Policy.
Basic experience with Microsoft Office applications.
Organizational skills, attention to detail, and ability to follow through on tasks.
Ability to maintain confidentiality of accessed, processed, or stored information.
Ability to communicate technical information and instructions in writing and verbally to clients with varying levels of technical knowledge.
Ability to troubleshoot, diagnose, and solve problems and document resolution steps.
Ability to adapt in an evolving-priority environment, follow processes and protocols, meet deadlines, and manage multiple tasks.
Ability to learn software tools and applications, such as asset tracking and ticketing systems.
Reliable transportation, a valid driver’s license, and valid vehicle insurance.
Ability to lift or carry 50 pounds.

Responsibilities

Build and maintain relationships with clients and team members.
Install, maintain, and repair desktop hardware, network equipment, and PC peripherals.
Maintain daily service calls and meet requested service-level agreement time frames based on client expectations.
Participate in equipment liquidations.
Perform routine maintenance according to company and client standards.
Perform software and hardware upgrades.
Provide timely and accurate progress updates.
Help ensure physical cabling infrastructure meets desired standards.
Troubleshoot, diagnose, and resolve problems, documenting the steps taken, including in an internal ticketing system.
Follow established processes and protocols, manage multiple tasks, and adapt to changing priorities.