Technical Support / Service Desk

Our client•Uniondale, NY

13d•Hybrid

About The Position

Our client is looking for a Technical Support Specialist /Service Desk for their law firm. This is a permanent, hybrid position located in Nassau County, Long Island. Responsibilities: Provide support to deal with and respond to end user technical problems and follow through to resolution. Responsible for hardware support, software support, assisting with deployment/imaging and user configurations, onboarding/offboarding users, equipment moves and installations, mobile device support, as well as setting up audio/video meetings in conference rooms. Participate in internal projects as assigned.

Requirements

Excellent oral and written communication, organizational, time management and interpersonal skills a must.
Law Firm experience
Must be able to work as part of a team, as well as independently.
Minimum of 3 years experience with Windows 11/Office 365.
Analytical and problem-solving skills necessary to troubleshoot and provide end user support.

Nice To Haves

Familiarity or experience with legal applications, document management, financial applications, review platforms, or equivalent systems would be an asset.
Information technology degree or related certification(s) preferred, but not essential.

Responsibilities

Provide support to deal with and respond to end user technical problems and follow through to resolution.
Responsible for hardware support, software support, assisting with deployment/imaging and user configurations, onboarding/offboarding users, equipment moves and installations, mobile device support, as well as setting up audio/video meetings in conference rooms.
Participate in internal projects as assigned.