Technical Support Representative
Stenograph•Downers Grove, IL
•Hybrid
About The Position
The Technical Support Representative will provide technical support via the telephone, email, and text, to our end user, the court reporter, answering questions and resolving problems relating to company marketed software and hardware products.
Requirements
- Associate degree or related business experience.
- Working knowledge of PC’s, Windows Operating Systems, and PC applications, with Bluetooth Wi-Fi and USB devices.
- Ability to maintain a positive attitude and professional manner within a customer service environment.
- Reliable and punctual attendance.
- Good problem solving and communication skills.
Nice To Haves
- Previous technical support or related technical experience a plus.
Responsibilities
- Provide efficient, accurate, professional technical support to customers and company employees with a focus on outstanding customer service.
- Be available to answer customer calls promptly during scheduled hours of operation.
- Use rigorous logic and troubleshooting methods to find effective solutions.
- Practice attentive and active listening.
- Achieve and maintain technical competency.
- Stay up to date with the latest technologies.
- Test new hardware and software.
- Resolve issues with our hardware and software.
- Understand, review, and apply current departmental and company policies and procedures.
- Keep records of customer interactions, create orders, leads and service documents in the company database.
- Create technical documents for departmental and customer use.
Benefits
- Medical options
- Dental options
- Vision
- Health Savings Account (HSA)
- Dependent Care FSA
- Healthcare FSA
- Voluntary Benefit Plans
- 401(k)
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
