Technical Support Representative

TEKsystems • San Diego, CA

4d • $18 - $22 • Hybrid

About The Position

Provide Tier I technical support for designated proprietary LPL software products ensuring that service level and customer satisfaction agreements are met. This is primarily done over the phone and via email communications. Provide detailed and comprehensive incident documentation in LPL Financial's Siebel incident tracking database. Proper escalation of incidents to management.

Requirements

• Requires at least one year of experience in a similar position.
• Strong problem solving and customer service skills necessary.
• Solid working knowledge of PC based computer hardware and software required.
• Strong oral and written communication skills.
• Ability to work independently.
• Ability to multitask.
• Follow-up skills.
• Ability to work under pressure.

Nice To Haves

• Experience in a software development customer service environment preferred.
• Experience with Siebel incident tracking systems.
• Software development customer service environment experience.
• Knowledge of proprietary financial services software.
• Relationship management experience.

Responsibilities

• Provide Tier I technical support for designated proprietary LPL software products ensuring that service level and customer satisfaction agreements are met.
• Provide detailed and comprehensive incident documentation in LPL Financial's Siebel incident tracking database.
• Proper escalation of incidents to management.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed