Technical Support Representative - Kansas City

Gallagher • Kansas City, MO

3d • Onsite

About The Position

This is a unique opportunity to combine technical troubleshooting, customer support, product repair, and sales support in a role that has a direct impact on Gallagher's customers and business growth across North America. You'll blend technical expertise, customer service, hands-on product repair, and business support while working with industry-leading animal management technology. Your feedback will help improve product reliability, your training will help customers achieve better outcomes, and your customer interactions will help drive continued growth for Gallagher across North America. This position is ideal for someone who enjoys troubleshooting and finding solutions to technical challenges, likes working directly with customers and building relationships, has strong mechanical aptitude and enjoys hands-on repair work, is detail-oriented and comfortable using systems such as SAP and CRM tools, thrives in a fast-paced environment where continuous improvement and innovation are valued, wants to be part of a company that combines technology, agriculture, and customer success, and enjoys coming into an office for team collaboration.

Requirements

• Detail-oriented with a strong technical aptitude and desire to learn.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities with the capacity to manage multiple priorities.
• Self-motivated and able to work independently with minimal supervision.
• Strong analytical and problem-solving skills with a focus on finding practical solutions.
• Committed to open, honest, and transparent communication.
• Comfortable working in a fast-paced environment where continuous improvement is valued.
• Previous experience in product repair, equipment servicing, or a related technical role.
• Customer service and/or technical support experience.
• Experience troubleshooting products and assisting customers with technical inquiries.
• Ability to build positive relationships with customers while delivering a high level of service.
• Experience using hand tools and working with electronics.
• Basic computer proficiency, including: Windows Operating Systems, Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook), SAP or similar ERP systems.

Nice To Haves

• Soldering experience is an asset but not required.

Responsibilities

• Combine technical troubleshooting, customer support, product repair, and sales support.
• Provide technical troubleshooting.
• Offer customer support.
• Perform product repair.
• Support sales.
• Provide training to customers.
• Interact with customers to drive business growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed