Technical Support Representative
Ninja Partners LLC•Texas, US, TX
•Remote
About The Position
The Technical Support Representative provides basic technical support to customers experiencing issues with products or services. The role uses technical knowledge to identify and troubleshoot problems, provide timely solutions, communicate clearly with non-technical customers, and deliver excellent customer service. The representative also supports nursing homes and troubleshoots medical software. Duties may be reasonably altered as necessary.
Requirements
- At least 1 year of customer service representative (CSR) experience.
- At least 6 months of experience in a technical support role involving software, web applications, or medical software troubleshooting.
- Good verbal and written communication skills.
- Proficiency with computer applications and software.
Nice To Haves
- Experience using a CRM.
- Medical or schooling background, including coding and/or billing.
Responsibilities
- Provide basic technical support to customers experiencing technical issues with products or services.
- Identify and troubleshoot technical problems and provide timely, effective solutions.
- Explain technical solutions to non-technical customers clearly and concisely.
- Triage tickets accurately.
- Follow up with customers after initial contact to confirm issues are resolved and provide additional support when needed.
- Escalate complex issues to higher-level team members as necessary.
- Document customer interactions and technical issues in a CRM system.
- Provide excellent customer service to support customer satisfaction and loyalty.
- Adhere to company policies and procedures.
- Meet or exceed performance targets for related KPIs.
- Improve knowledge of products, services, and processes through training programs and continuous learning modules.
- Collaborate with other departments to resolve customer issues.
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues.
- Support nursing homes and troubleshoot medical software.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- Birthday leave.
- Opportunities for skills training and personal and professional development.
- Competitive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
