Technical Support Representative

VEHLO • Troy, MI

6d • Onsite

About The Position

This role is ideal for individuals that are passionate about Computer Science, Information Technology, or a related field and are looking to gain hands-on experience in both software quality assurance and technical support. The Technical Support Specialist plays a dual role—ensuring the quality of new software releases and providing technical assistance to dealership clients using Service Lane eAdvisor. This position offers valuable exposure to the full software development lifecycle and real-world problem-solving in a customer-facing environment.

Requirements

• Experience using and configuring Windows 7, 8, and 10
• Experience installing applications and drivers on Windows systems
• Basic knowledge of wireless networking
• Proficiency with Microsoft Excel and Word
• Strong oral and written communication skills
• Customer service–oriented mindset
• Must be able to work onsite at the designated office location Monday through Friday from 7:30 a.m. to 3:30 p.m

Nice To Haves

• Programming or Windows scripting experience
• Experience setting up wireless networks
• Previous help desk or technical support experience

Responsibilities

• Perform testing and validation of beta-level software releases
• Execute test plans and document findings, including bugs and defects
• Conduct exploratory testing to identify issues and “break” new software releases
• Provide technical support and troubleshooting for Service Lane eAdvisor dealership clients
• Respond to client requests for assistance via phone using remote desktop tools
• Diagnose and resolve basic hardware and software issues
• Participate in the software development lifecycle
• Gain hands-on experience in software design and quality assurance

Benefits

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed