Technical Support Representative – Sports Gaming Technology
About The Position
Auxillium is seeking a Technical Support Representative to join their team, supporting customer experience and technical support programs across various industries including sports, gaming, healthcare, dispatch, medical research, and financial services. This role involves helping customers troubleshoot hardware and software issues via multiple communication channels, diagnosing technical problems, and guiding users through solutions. The position offers opportunities to learn specialized technology and deliver excellent customer experiences while working towards timely resolutions. Auxillium emphasizes employee development, professional growth, and building meaningful careers.
Requirements
- High school diploma/equivalent or currently enrolled in high school.
- Comfortable using computers and learning new technology.
- Strong problem-solving and critical-thinking skills.
- Good verbal and written communication skills.
- Ability to follow troubleshooting steps and document work accurately.
- Reliable, positive, and willing to learn.
Nice To Haves
- Customer service experience
- PC gaming or gaming systems.
- Building, upgrading, or troubleshooting computers.
- Windows operating systems and Microsoft 365.
- Computer hardware, software, peripherals, or connected devices.
- Projectors, monitors, audio equipment, or other home electronics.
- Technical support, help desk, electronics, or customer service.
Responsibilities
- Help customers troubleshoot hardware and software issues by phone, email, chat, and webform.
- Diagnose installation, connectivity, configuration, and application issues.
- Walk customers through troubleshooting steps in a clear and friendly way.
- Assist with software and application configurations and updates.
- Document customer interactions and resolutions in a CRM system.
- Follow up with customers when additional troubleshooting is needed.
- Learn specialized golf and sports technology through training and hands-on experience.
- Deliver an excellent customer experience while working toward timely resolution.
Benefits
- Paid time off
- 401(k)
- Medical insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
