Technical Support Representative

Conexon•Kansas City, MO

just now•Onsite

About The Position

Conexon Connect is a fast-growing internet service provider that works alongside Rural Electric Cooperatives to deliver and operate advanced fiber-to-the-home (FTTH) networks across the country. Our mission is to bring high-speed internet and phone service to Rural America and ensure exceptional service for every customer we support. Our team is driven by purpose, collaboration, and a commitment to bridging the digital divide. As we expand into additional states and communities, we’re seeking team members who are excited to help us make a lasting impact by transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home. The Technical Support Representative will work in a fast-paced in person call center environment providing general support to subscribers of some of the most advanced fiber to the home networks in the world. This representative will take incoming calls or emails from customers and offer resolutions by analyzing, troubleshooting and resolving technical issues. We are looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our growing company. You can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment.

Requirements

High school diploma or equivalent required
Excellent customer service and problem-solving skills
Detail oriented individual
Strong communication skills and ability to remain calm and professional in all circumstances
Ability to multitask between systems and adapt to change
Must be able to work independently and with a team
Analytical thinker with technical aptitude

Nice To Haves

Associate degree or higher
Telecom industry experience a plus
Previous customer service/or technical support experience

Responsibilities

Provide daily support to Conexon clients via phone, email, or chat
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
Interact and coordinate with other departments to resolve customer issues with the ability to determine further action or final completion on customer cases received
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades
Perform other duties as assigned to fulfill the objectives of this position