Technical Support Representative - Tier I (Remote U.S.)

Uniguest•Nashville, TN

16d•$18 - $19•Remote

About The Position

Uniguest is hiring a Tier I Technical Support Representative for a fully remote position based in the United States. The role provides technical support to customers across the U.S. in a 24/7/365 support environment, troubleshooting Windows PCs, networking issues, and Uniguest proprietary software. The representative helps customers resolve technical problems with patience, professionalism, and confidence, and works both independently and collaboratively with teammates. The listed schedule is 6:00 a.m.–2:30 p.m. Central, MTWTxxS.

Requirements

Experience troubleshooting Windows PCs, common hardware issues, and printer functionality.
Working knowledge of networking concepts, including routers, switches, IP addressing, wired and wireless connectivity, and network printers.
Strong verbal and written communication skills, including the ability to explain technical concepts to users of all experience levels.
Excellent problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
Self-motivation and the ability to work independently while collaborating effectively with a remote team.
Curiosity about technology and willingness to quickly learn new products, systems, and tools.
Experience using CRM systems, ticketing systems, remote support tools, SharePoint, and Microsoft Office.
High school diploma or equivalent.
Proficiency supporting Windows operating systems, macOS, Microsoft Office, and Adobe Reader.

Nice To Haves

Experience using Salesforce; it is the preferred CRM system.
Experience with Linux.
Associate degree in Information Technology or a related field.
Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).

Responsibilities

Deliver friendly, professional technical support by phone and remote tools.
Troubleshoot Windows PCs, networking issues, and Uniguest software.
Diagnose technical problems and guide customers to successful resolutions.
Collaborate with teammates to resolve complex issues and share knowledge.
Create a positive customer experience with every interaction.

Benefits

Competitive employee benefits package, subject to position, location, and eligibility requirements.
Medical, dental, and vision insurance plan options.
Pet insurance plan.
401(k) plan with employer match.
Paid time off programs including vacation, sick leave, volunteer time off, and parental leave.
Employee Assistance Program (EAP).
Employee referral bonus program.
Career development and potential advancement opportunities.
Performance bonuses.
Employee recognition rewards program.