Technical Support Representative

TEKsystems•Round Rock, TX

4d•$22 - $22•Onsite

About The Position

A Technical Support Representative will be responsible for entering and dispatching work orders, ensuring they are received by subcontractors, and verifying scheduled times and dates. This role requires accurate and complete note-taking in the system regarding correspondence with customers and subcontractors. The representative will also handle incoming phone calls, close service calls upon completion of work, and update customer web-based portals.

Requirements

Thrive and adapt to a fast-paced dynamic environment.
Maintain a strong ability to manage and complete projects under tight deadlines.
Possess professional written and oral communication skills.
Maintain an ability to see the larger picture.
Retain a positive attitude with open, respectful communication.
Proficient in Google Gmail. Google Apps, & Google Earth
Proficient in Microsoft Excel
Proficient in PDF creation and manipulation software (Bluebeam, Adobe)
Familiarity with financial software
Familiarity with cloud-based tracking software platforms

Nice To Haves

Help desk
Help desk support
Technical support
Customer service
Customer support
Call center support

Responsibilities

Enter and dispatch work orders
Ensure that work orders have been received by subcontractors
Verify the scheduled time and date of the work
Enter accurate and complete notes in the system of correspondence with customers and subcontractors
Act on all incoming phone calls
Closing all service calls in the system when work is complete
Update customer web based portals