Technical Support Representative Senior

Global Payment Holding Company • Cincinnati, OH

7d • Hybrid

About The Position

This position is hybrid 3 days per week in the following office locations: Cincinnati, OH. Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Representative to join our ever-evolving Workstation Asset Management team and help shape the future of global commerce.

Requirements

• Experience providing end-user LAN/WAN support for Windows XP/Vista/7, and MS Office 2003/2007/2010/2013.
• Expertise with anti-virus and backups.
• A bachelor’s in CIS, Business, or related field, or three years of equivalent experience.

Nice To Haves

• Experience supporting Windows 2003/2008/2008R2
• Background troubleshooting MS Exchange
• Supporting Citrix

Responsibilities

• Providing technical support regarding network infrastructure, internal desktops and clients, servers, and software.
• Performing account management that includes adding and deleting users, creating new user accounts, and modifying accounts.
• Maintaining passwords, data integrity, and file system security.
• Communicating highly technical information in layman terms to non-technical users.
• Recommending hardware and software solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior