Technical Support Repair Specialist

CommuniCare Health Services

1d•$22 - $25•Onsite

About The Position

CommuniCare Health Services is a world-class provider of health care services throughout 6 states. We are currently seeking a full-time Technical Support Repair Specialist in our IT department to support our facilities in the Cincinnati area. This is a full time position working Monday-Friday, 8a-4:30p, that will be based out of our corporate office located in the Blue Ash area. Estimated Pay Range: $22-25/hr

Requirements

1-2 years of computer repair experience.
Microsoft O365 Intune knowledge and implementation experience.
Proficient in Service Now.
Solid analytical and problem solving skills.
Great customer service skills and a willingness to learn.
Highly developed communication skills.
The ability to explain technical procedures in layperson’s terms.
Interpersonal skills requiring a maximum in courtesy, etiquette and tact, in order to deal effectively with all levels of management, staff, and outside vendors.
Ability to work independently -- candidate must be a "self-starter".
Reliable transportation.

Nice To Haves

Technical Certifications a plus.

Responsibilities

Provide end user support
Repairing computer equipment.
Manage tickets in Service Now system.
Hardware support, including desktops, thin clients, laptops, iPads, iPhones, android devices, printers, multi-function copiers, multimedia equipment and wireless devices.
Perform routine maintenance on all end-users’ computers as required.
Work closely with the other IT Staff to develop and monitor quality assurance policies and procedures.
Assist in final testing of new products.
Setup and deploy all equipment orders for shipment to end users.
Other Duties as assigned.