Technical Support Manager

RevMax Performance LLC • Charlotte, NC

1d • Onsite

About The Position

RevMax and Transmission Specialties build high-performance automatic transmissions, torque converters, and drivetrain components for performance, racing, and heavy-duty customers. The Technical Support Manager of Automotive Transmission serves as the link between existing customers and the technical sales, engineering, and build teams. The role owns customer problems from diagnosis and warranty investigation through root-cause analysis and resolution, using hands-on transmission expertise to support customer relationships and product quality.

Requirements

• 10 or more years in the automotive transmission industry, including 5 or more years building transmissions.
• At least 3 years in technical support or customer issue resolution for automotive transmissions and at least 3 years of customer service experience.
• Hands-on automatic transmission repair and overhaul experience, including disassembly, diagnosis, reassembly, and road testing.
• Experience across a range of transmissions, with a focus on diesel pickup units, Powerglide, TH400, and 4L80E.
• Solid understanding of hydraulic controls, torque converters, clutches, planetary sets, valve bodies, shift solenoids, sensors, and module communication.
• Ability to interpret failures and wear patterns and diagnose hydraulic and electronic control problems.
• Proficiency with scan tools, pressure testing equipment, oscilloscopes, multimeters, and wiring diagrams.
• Methodical, logical approach to tracking down elusive problems.
• Excellent communication skills and ability to document findings clearly.
• Experience using ERP, CRM, or technical management software.
• Passion for the work and pride in the quality of the work.
• Commitment to showing up, following through, and doing the right thing.

Nice To Haves

• ATRA Certified Rebuilder, ATSG or TCRA training.
• OEM training on units such as the 68RFE, 48RE, 6R140, 5R110W, Allison, 10L1000, AS69RC, and ZF8HP.
• Familiarity with EFI Live, EZ Lynk, or HP Tuners.
• Any transmission building certification.

Responsibilities

• Put safety first and do not pass on a defect.
• Find better, faster, and smarter ways to work.
• Resolve customer issues involving transmission systems and components.
• Investigate warranty claims and parts issues, including root-cause analysis.
• Work with technical sales, product builders, and engineering to address and resolve customer concerns.
• Track and analyze recurring issues to identify systemic problems before they become warranty claims.
• Serve as the main contact for existing customers regarding reworked products and open issues.
• Troubleshoot complex transmission problems using diagnostic tools, technical manuals, service bulletins, and wiring diagrams.
• Document findings, provide clear guidance, and explain technical issues to customers and internal teams.

Benefits

• Health, dental, and vision insurance effective day one, with substantial company contributions to medical and dental premiums.
• Nine paid holidays plus paid Thank You Day(s), effective day one.
• Paid time off.
• 401(k) match up to 3.5%, eligible after 30 days, with immediate vesting.
• Employer HSA contributions up to $1,100 per year.
• Company-paid life insurance and short-term disability.
• Paid parental leave.
• Employee discounts on products from company brands.
• Wellness program with medical premium credit.
• Employee Assistance Program.
• Prescription safety glasses and work boot reimbursement.
• Tuition reimbursement.
• $1,000 referral bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed