Technical Support Manager
About The Position
RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Schedule: M-F 8:00 AM - 5:00 PM CT, and on-call 24/7 Responsible for the day-to-day supervision of the City Office Technical Support team. In this role you will be responsible for the activities of nine technicians in eight offices across the United States. These technicians serve as the single point of contact for our end user base at each of these locations. While maintaining excellence in service delivery and customer relations, you will be integrating with a larger technical team in Kansas City to understand and deploy new technology and provide assistance with any associated projects. Strong writing and communication skills are a must, with a background in metric based auditing of services. This person must have a clear ability to facilitate strong relationships within the technical and end user community to include the seven Office Administrators located on-site at each of these locations. Technical savvy and demonstrated leadership are a must to be successful. This position is located in a Kansas City law firm and will need to provide timely, accurate, and professional service at all times.
Requirements
- 4 year Bachelors Degree preferred
- 4 Years of Management or relevant experience Required
- Five years of technical support Required
- Strong Team Management skills
- Exceptional Interpersonal Skills
- Ability to quickly make clear and concise decisions.
- Ability to lead a large decentralized team, ensuring accountability and timeliness of deliverables.
- Strong Project Management Skills
- Strong Time Management Skills
- Ability to travel 30% of the time.
- Strong written and verbal communication skills
- Strong sense of professionalism.
Nice To Haves
- Prior Law firm experience preferred
Responsibilities
- Day-to-day supervision of the City Office Technical Support team
- Responsible for the activities of nine technicians in eight offices across the United States
- Serve as the single point of contact for our end user base at each of these locations
- Maintaining excellence in service delivery and customer relations
- Integrating with a larger technical team in Kansas City to understand and deploy new technology and provide assistance with any associated projects
- Facilitate strong relationships within the technical and end user community to include the seven Office Administrators located on-site at each of these locations
- Provide timely, accurate, and professional service at all times
Benefits
- RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
