Technical Support Manager

Composites One•Monessen, PA

3d•$115,000 - $140,000•Remote

About The Position

This role is a customer-facing composites applications position and is not an IT or software support role. The Technical Support Manager supports technical sales and market development by working directly with customers on composite materials, closed-mold manufacturing processes, and application-specific solutions. The role partners closely with Sales to evaluate customer manufacturing environments, recommend appropriate materials and processes, and support implementation in real-world production settings. The ideal candidate brings hands-on experience in composite manufacturing, a strong understanding of resin systems, fiber reinforcements, and processing methods, and enjoys working directly with customers to solve material and process-related challenges.

Requirements

Minimum of 2 years of experience in Advanced Composites Manufacturing.
Minimum of 2 years of experience with Closed Mold Manufacturing processes.
Bachelor’s Degree in Composites Engineering or a related field.
Strong understanding of composite materials, including resin systems, fiber reinforcements, bonding technologies, and processing methods.
Proven ability to support or drive technical sales and customer engagement.
Proficient in MS Office applications, particularly Word and Excel.
Valid driver's license required.

Nice To Haves

Experience with sales promotion techniques within the composites market.
Familiarity with SAP or similar enterprise resource planning systems.
Experience with Microsoft 365 and Outlook email platform.
Demonstrated success in technical sales or customer-facing roles.

Responsibilities

Develop and manage market segment strategies, programs, and key customer relationships.
Act as a technical consultant to align marketing, sales, and segment-specific initiatives.
Gather customer requirements and deliver customized technical solutions and support.
Create quotes and bids for customized or non-standard products and services.
Evaluate customer systems for successful integration of company products.
Prepare sales support materials, including proposals, contracts, and SLAs.
Introduce, demonstrate, and promote new and existing products and services.
Conduct market research and competitive analysis to inform strategy and tactics.
Identify new product opportunities using existing technologies.
Analyze and optimize market segment program effectiveness.
Collaborate with Sales on customer-focused programs to drive ROI and sell-through.
Forecast customer needs to support budgeting and program development.
Deliver product training to internal teams and customers.