Technical Support Manager
About The Position
Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our clients are always confidently in the driver’s seat and ready to #MoveAtTheSpeedOfRight. Be in the driver’s seat of your career as a Technical Support Manager with the industry leader- and build a career you can trust. The Technical Support Lead will closely collaborate with clients to comprehend challenges with e-commerce fraud and chargebacks. This role provides the opportunity to configure Accertify products with clients to achieve optimal outcomes.
Requirements
- Excellent communication/written skills as well as a dynamic and energetic approach to problem-solving to further a best-in-class client experience
- Prior experience working directly with clients
- Experience with technical troubleshooting of an application
- Technical Skills in data manipulation
- Knowledge of SQL, JSON, and XML
- High Level Knowledge/Experience with Networking and Database Concepts
- Experience working with SAAS (software as a service) systems
- Previous experience in fraud prevention and detection
Responsibilities
- Provide technical support, set up and work tickets for our clients regarding our Fraud, Chargeback, and Account Protection solutions
- Act as a Trusted Advisor to L1-L3 Support Staff
- Research and design solutions for add-on projects for top tier customers
- Respond to Statement of Work (SOW) requests
- Develop and maintain project plans for add-on projects
- Plan and Execute with the help of a technical resource add-on projects
- Configure Fraud Analyst user interface to client’s specifications
- Work closely with Top Tier 1 clients to identify new features and functionality for Interceptas
- Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies / fraud trends and adapt new approaches and features as needed
- Develop strong relationship with clients to deliver exceptional service and ensure that expectations are exceeded
- Act as a liaison between external clients and internal departments including Account Management, Operations, and Development teams
- Provide feedback and enhancement ideas to the improvement of the Fraud and Account Protection platform
- Job may require minimal travel
Benefits
- Health & Wellness: Medical, dental, and vision coverage for you and your family.
- Time Off: Paid time off, holidays, and personal days to maintain work-life balance.
- Financial Growth: We offer competitive compensation, performance-based rewards, and local retirement or savings plans where applicable, along with financial education resources.
- Career Development: Training programs, mentorship opportunities, and growth potential within the company.
- Wellness Support: Mental health resources, fitness perks, and wellness programs.
- Extras & Perks: Commuter benefits, employee discounts, and company-sponsored events.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
