Technical Support Manager
About The Position
This role is a customer-facing composites applications position and is not an IT or software support role . The Technical Support Manager supports technical sales and market development by working directly with customers on composite materials, closed-mold manufacturing processes, and application-specific solutions. The role partners closely with Sales to evaluate customer manufacturing environments, recommend appropriate materials and processes, and support implementation in real-world production settings. The ideal candidate brings hands-on experience in composite manufacturing, a strong understanding of resin systems, fiber reinforcements, and processing methods, and enjoys working directly with customers to solve material and process-related challenges.
Requirements
- Minimum of 2 years of experience in Advanced Composites Manufacturing.
- Minimum of 2 years of experience with Closed Mold Manufacturing processes.
- Bachelor’s Degree in Composites Engineering or a related field.
- Strong understanding of composite materials, including resin systems, fiber reinforcements, bonding technologies, and processing methods.
- Proven ability to support or drive technical sales and customer engagement.
- Proficient in MS Office applications, particularly Word and Excel.
- Valid driver's license required.
Nice To Haves
- Experience with sales promotion techniques within the composites market.
- Familiarity with SAP or similar enterprise resource planning systems.
- Experience with Microsoft 365 and Outlook email platform.
- Demonstrated success in technical sales or customer-facing roles.
Responsibilities
- Develop and manage market segment strategies, programs, and key customer relationships.
- Act as a technical consultant to align marketing, sales, and segment-specific initiatives.
- Gather customer requirements and deliver customized technical solutions and support.
- Create quotes and bids for customized or non-standard products and services.
- Evaluate customer systems for successful integration of company products.
- Prepare sales support materials, including proposals, contracts, and SLAs.
- Introduce, demonstrate, and promote new and existing products and services.
- Conduct market research and competitive analysis to inform strategy and tactics.
- Identify new product opportunities using existing technologies.
- Analyze and optimize market segment program effectiveness.
- Collaborate with Sales on customer-focused programs to drive ROI and sell-through.
- Forecast customer needs to support budgeting and program development.
- Deliver product training to internal teams and customers.
Benefits
- Employees may be eligible for discretionary bonuses and a comprehensive benefits package.
- Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we all benefit.
- Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
