Technical Support Manager

Princeton University•Princeton, NJ

1d•Onsite

About The Position

The Omenn-Darling Bioengineering Institute seeks a Technical Support Manager to support the day-to-day management of the technology needs of the faculty, staff, research laboratories and event spaces in the newly occupied Bioengineering Building. The technical specialist needs to be familiar with numerous technology systems, comfortable providing hands-on technical support, and have a customer focused mentality. The successful candidate will have demonstrated ability to interact and collaborate effectively with a wide variety of constituencies, including ODBI faculty, students, visitors, staff, vendors and Office of Information Technology partners, have a problem-solving mindset, a focus on information security and able to handle multiple competing priorities simultaneously and smoothly. This position is fully onsite in Princeton, NJ.

Requirements

Bachelor’s degree or equivalent experience
5+ years of relevant experience.
Excellent organizational skills, including the ability to manage multiple tasks quickly among competing priorities
Customer service experience, superior interpersonal skills, and the ability to communicate effectively with a broad array of people
Superior computer and software skills and the ability to learn new systems quickly
Knowledge of audio-visual and video conference technologies and services
Strong experience in a variety of Windows and Apple hardware/software, administration, maintenance, and support of the following operating systems: MS Windows, macOS and Linux
Strong knowledge of information security
Knowledge of virtual machines, firewalls and network configurations
Ability to be “quick on your feet”, thinking critically and collaborating with IT colleagues to resolve issues and advance initiatives
Must be able to lift 50lbs., climb stairs, twist, bend and work in physically awkward positions
Occasional after hours and weekends for special events

Nice To Haves

Experience in an academic environment
Familiarity with Princeton University campus resources, computing systems, and culture

Responsibilities

Maintain and troubleshoot technical issues (desktop, laptop, printers, mobile devices, network connectivity) in a variety of environments such as Windows, macOS, Linux, iOS, and Android
Provide software support for a suite of products
Provide guidance on technology purchases and installations and be able to configure technology for operation on campus
Manage department computer inventory, upgrading to comply with Information Security Office computer retirement policies
Conduct onboard and offboard procedures for all ODBI faculty and staff
Provide technical guidance and setup for research laboratory computers
Configure and maintain ODBI teaching lab technology
Collaborate with OIT to ensure research laboratory remains operational when new security policies are implemented, often testing and then advocating for security exceptions
Work with research faculty to move research data to Tiger Data where possible
Repair and replace hardware on out-of-warranty computers and devices not covered by warranty support contracts if necessary
Prepare and surplus outdated systems and devices
Provide audio/visual support for meetings, conferences, symposiums, and large events hosted in ODBI spaces, sometimes outside of regular business hours
Maintain hardware and software in department-owned conference rooms
Provide technical guidance to event coordinators and meeting planners by organizing presentation materials and other related tasks
Train users on the use of technology in various meeting locations, including how to connect to technology using personal resources and the use of videoconferencing equipment
Enroll all research laboratory computers, both new and legacy, in the managed computer environments and follow Information Security Office policies to operate in a safe, secure manner
Advise laboratory faculty and staff on best practices for secure laboratory data storage in university approved locations
Act as a technical advisor on research laboratory renovations
Assist with other departmental technology projects as necessary