Technical Support Management Specialist

MacMore • Mobile, AL

2d • Onsite

About The Position

MacMore is seeking a Technical Support Management (TSM) Specialist to support the United States Coast Guard (USCG) for a pending contract award.

Requirements

• Bachelor’s degree or at least 6 years of relevant experience.
• Certified in Security +
• Proficient in the use of the Government TSM system and the ETC tool.
• Expertise in Microsoft Office suite applications.
• Knowledge of ship construction deficiency records management process.

Nice To Haves

• Experience with USCG highly desired

Responsibilities

• Administer and maintain the Technical Support Management (TSM) system and Electronic Trial Card (ETC) tool to support deficiency tracking and resolution across the Offshore Patrol Cutter (OPC) program.
• Track, manage, and update deficiency records throughout the full lifecycle—from creation through closure—ensuring accuracy, completeness, and timely status updates.
• Develop and maintain ship-specific databases and ensure proper configuration and data integrity within the TSM and ETC systems.
• Support pre-trial, trial, and post-trial activities by assisting in the creation, screening, and management of trial cards and deficiency records.
• Generate and deliver deficiency status reports, metrics, and progress updates to support program management, technical reviews, and decision-making.
• Provide technical support and system training to OPC PRO personnel, INSURV teams, and shipbuilder staff on TSM/ETC system functionality and usage.
• Assist in preparing technical briefings, assessments, audits, and milestone reviews, including analysis of deficiency trends and corrective actions.
• Maintain and deploy a local network capability (up to 20 devices) to support real-time deficiency tracking during dockside and at-sea trial events.
• Coordinate with stakeholders to ensure accurate defect coding, data migration, and integration of legacy and current deficiency records into the TSM system.
• Ensure compliance with security, configuration control, and system certification requirements (e.g., Security+ standards and ATO compliance) when managing systems and data.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level