Technical Support Intern (Level 1 Support)

Rf Technologies • Brookfield, WI

7d • $17 - $20

About The Position

We are seeking a motivated and customer-focused Technical Support Intern to join our team. This intern will serve as the first point of contact for Level 1 support requests during business hours. The ideal candidate is eager to learn, comfortable communicating with end users, and able to troubleshoot basic technical issues with guidance.

Requirements

• Current enrollment in an IT, Computer Science, Information Systems, or related program.
• Basic understanding of computer hardware, operating systems, and common software applications.
• Strong problem-solving skills and willingness to learn.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple support requests.
• Customer-oriented mindset with patience and professionalism.

Responsibilities

• Serve as the initial responder for Level 1 technical support inquiries via phone, email, or ticketing system.
• Troubleshoot and resolve basic hardware, software, and network-related issues.
• Log and track support requests, ensuring timely follow-up and documentation.
• Escalate more complex issues to Level 2 or senior technical staff when necessary.
• Assist with account setup, password resets, and routine system checkups.
• Provide excellent customer service and clear communication with end users.
• Support the team with additional tasks or projects as assigned.

Benefits

• Hands-on experience providing real-world technical support.
• Mentorship from experienced IT professionals.
• Exposure to common enterprise tools and IT processes.
• Opportunity to develop troubleshooting and customer service skills.
• Potential pathway for future employment.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed