Intern, Technical Support
About The Position
Are you looking to make a meaningful impact on public health and the environment? Join the MWRA team! We deliver some of the nation's highest-quality drinking water to 3 million residents, restored Boston Harbor, and continue to invest in protecting vital public resources. Be part of a mission-driven organization where your work truly makes a difference-in a safe, inclusive, and supportive environment. Summary: The MWRA MIS Department is seeking a Desktop Technical Support Intern to work on the Authorities Desktop, Laptop, and Mobile devices. As part of a team, the Intern will provide software, and hardware upgrades and support on end user equipment. This will include applying Security, OS patches, application updates and inventory record controls on equipment being serviced. Works under the supervision of the Program Manager, MIS Operations.
Requirements
- College Information Technology or Computer Science major
- Proficiency with MS Windows and MS Office Products
- Understanding of security and OS patching
- Ability to work independently
- Good communication skills required
- Internship duration: May-September
Responsibilities
- Participates in the Laptop Validation Project.
- Configures, tests and installs microcomputer hardware, software, and peripheral products for the MWRA.
- Investigates, diagnoses, tests and resolves a wide variety of microcomputer hardware, peripheral device and software problems reported by users through the Helpline or other sources.
- Participates on microcomputer hardware, software, or peripheral device project teams to assist MWRA users with introduction to new or modified microcomputer environments.
- Utilizes the MWRA tracking system, Maximo, for workorders and inventory updates.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
