About The Position
Graphite is now part of Cursor, where we're working to collapse the distance between where code is written and where it's reviewed. This role will initially focus on supporting Graphite as part of the broader Cursor Technical Support team, with deeper integration over time. Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.
Requirements
- Previous experience doing technical support for software engineers or developer tools
- Can quickly identify whether an issue is user error, a bug, or a configuration problem
- Self-directed, curious, and willing to dig into unfamiliar technical concepts
- Can explain complex technical concepts clearly to both technical and non-technical audiences
Nice To Haves
- Comfortable with Git concepts (rebasing, merge conflicts, branch management) and ideally have used it professionally
- Experience creating knowledge bases or documentation systems
- Built or customized support tooling (not just used off-the-shelf solutions like Zendesk)
- Familiarity with GitHub as a power user (settings, branch protection rules, webhooks)
- Experience with developer tools, CI/CD systems, or DevOps workflows
Responsibilities
- Triage and resolve customer tickets from Slack channels, in-app feedback, and support emails
- Investigate customer issues using tools like Datadog, Pylon, Linear, and our in-house dashboards
- Create and maintain internal troubleshooting guides and external documentation
- Work with engineering to escalate bugs, with sales on enterprise customer issues, and with product on feature requests
- Build integrations, refine support workflows, and identify opportunities to deflect common issues through better docs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
