Technical Support Engineer - Wireline Services
About The Position
The Technical Support Engineer ensures Baker Hughes delivers flawless execution by providing Technical Support to the Service Delivery and Sales organizations when needed in pre-planning, job execution, and post-job analysis. As Technical Support Engineer, you will be responsible for ensuring operational compliance with Manage the Job Cycle (MtJC) process, providing 24/7 Support for Critical Operations in the field when needed, focusing on preventing failures through active monitoring and corrective action planning, facilitating or leading incident investigations and developing RCA reports, technical or field bulletins, monitoring the implementation of corrective actions resulting from root cause analysis investigations, and sharing lessons learned with the field population.
Requirements
- Displays initiative, is self-driven and flexible
- Thorough understanding of P/L technology and Service Delivery requirements
- Strong analytical and problem-solving skills
- Ability to develop and mentor
- Availability on call outside of normal business hours
- Good communication skills
- High school Diploma or equivalent
Responsibilities
- Ensuring operational compliance with Manage the Job Cycle (MtJC) process
- 24/7 Support for Critical Operations in the field when needed
- Focusing on preventing failures through active monitoring and corrective action planning
- Facilitate or lead incident investigations and develops RCA reports, technical or field bulletins
- Monitoring the implementation of corrective actions resulting from root cause analysis investigations
- Sharing lessons learned with the field population
Benefits
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Education Assistance
- Generous Parental Leave
- Mental Health resources, Virtual Therapy Programs
- Dependent and Partners Care
- Pet Insurance
- Additional elected or voluntary benefits
- Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k)
- Choice of coverage options that best suit your needs
- Comprehensive and competitive benefits package
- Additional forms of compensation such as bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
