Technical Support Engineer – Cloud & Hosting (UK)

AssetWorks Inc • Wayne, PA

3d • Remote

About The Position

We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents.

Requirements

• Strong experience with Microsoft Azure (IaaS/PaaS)
• Solid understanding of SQL Server and database management
• Experience supporting hosted/SaaS applications
• Ability to diagnose performance issues and system errors
• Familiarity with incident management tools (e.g., Zendesk or similar)
• Strong troubleshooting and analytical skills
• Strong communication skills (customer-facing)
• Ability to work independently in a remote environment
• Collaboration across global teams (US/UK coordination)

Nice To Haves

• Experience with enterprise asset management or fleet management systems
• Knowledge of application integrations and data pipelines
• Exposure to ITIL practices or structured support environments

Responsibilities

• Provide advanced technical support for cloud-hosted applications (Azure environment)
• Troubleshoot issues related to database refreshes and upgrades
• Troubleshoot issues related to application errors in test and production environments
• Troubleshoot issues related to batch processing and performance degradation
• Collaborate with Hosting and Infrastructure teams to resolve escalations
• Analyze recurring issues and recommend long-term solutions
• Support customer environments including testing and production systems
• Document solutions and contribute to knowledge base articles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed