Technical Support Engineer - Agentforce & Data 360

Salesforce•Seattle, WA

4d•$80,900 - $122,300•Hybrid

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Salesforce Data 360 and Agentforce Support team is comprised of highly skilled technical engineers who have a passion for making customers successful. Our Support Engineers pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more. While our focus is on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce 1-1-1 model. These roles have Government requirements: Must be a Sole U.S. Citizen (Non-dual citizen with any other country) operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV. These roles are located in our Chicago, Indianapolis, Atlanta and Seattle offices. Candidates should live locally to the area and able to work in an office environment in a hybrid model.

Requirements

Demonstrated skill in software customer support or software customer service in a customer-facing role
Experience with web technologies including HTML, JavaScript, CSS, or APEX.
Experience with Salesforce and/or CRM applications and other cloud-based technologies preferred
API / programming experience
Big data experience
Experience with Database concepts, Data management (RDBMS), and SQL
US Citizenship to support our specific customers

Nice To Haves

Salesforce Developer, Agentforce, Data 360 Certification is a plus
Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies.
Bilingual Portuguese, French or Spanish language proficiency is a plus!

Responsibilities

Developing and maintaining technical expertise in Salesforce Data 360 and Agentforce.
Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
Providing feature explanation and best practices.
Managing customer expectations and the customer experience to maximize customer satisfaction.
Actively maintaining and participating in job-related training activities.
Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
Multitasking and performing effectively under pressure.
Creating and curating knowledge content.