Technical Support Engineer

NORSAT INTERNATIONAL INC•Richmond, BC

3d•CA$40,000 - CA$50,000•Onsite

About The Position

We are seeking a Technical Support Engineer to provide customer service and pre-sales support for customers. You will play an integral role in ensuring that the Norsat solution meets customer satisfaction. You will be the point of contact for customer inquiries, work closely with engineering to ensure solutions are realizable, and resolving issues to maintain customer satisfaction. The successful candidate will combine technical knowledge, a detail-oriented and customer-centric mind to help customers understand where Norsat can create value.

Requirements

Bachelor’s degree in Electrical/Mechatronics Engineering
Two years of experience working in a similar role
Good Written and Verbal Communication in English required

Nice To Haves

Understanding of communication systems and RF is an asset
Experience creating customized satellite solutions is an asset
Mandarin speaking is an asset
Experience with softwares: Hubspot, PowerBI, Business Central, Windchill is preferred

Responsibilities

Deliver exceptional customer service as the primary point of contact for client inquiries, concerns, and complaints
Understand customer needs and recommend customization of RF Component and Satellite solutions to Engineering and vendors
Create and maintain part numbers and associated data within engineering systems
Develop and maintain marketing datasheets for custom and standard parts
Assist engineering teams with sourcing and evaluating components
Prepare and deliver various documentation from engineering specifications and product data, PLM, CRM, and ERP systems, technical documentation for product releases and customer deliverables.
Support Power BI, and related business systems
Collaborate with Sales, Engineering, and Operations for aligning sales workflow
Other duties as assigned

Benefits

Paid vacation days
5 paid sick days
100% paid by employer comprehensive health benefits package including medical, dental, life & more (coverage varies)
RRSP program
Up to an annual maximum of $2,000 per year professional development fund for designations and accreditations
100% reimbursed for job-related training
On-going training available
Flexible hours of work based on position
Employee Referral Program
Employee Award Program
Plenty of on-site and street parking & a bus stop right in front of the office (bus 405, 410, 416)
Leisure areas in the office, employees are encouraged to have some fun! (i.e., ping pong table, foosball, Wii, tabletop games, card games)
Employee events & initiatives: company BBQs, field trips, annual summer event, free snacks events, lunchroom has free flow of coffees & teas