Sr. Technical Support Engineer

SentinelOne • Florida, FL

2d • $92,800 - $115,000 • Onsite

About The Position

As a Technical Support Engineer, you will provide multi-platform technical support via phone, email, and chat, troubleshooting security and cloud issues alongside engineering teams. You’ll document cases clearly and contribute to knowledge base resources to improve support quality and efficiency.

Requirements

• Excellent customer-oriented individual, strong problem-solving and troubleshooting skills
• Excellent written and verbal communication skills
• Experience with endpoint and server-based security solutions is desired
• Experience with host base security solutions is desired
• Proficient in Windows, Mac, and Linux (mobile platforms a plus)

Responsibilities

• Provide phone/email/chat-based customer support to our growing customer base
• Document case activities and interactions with clear and concise information
• Strive to resolve customer issues based on SLAs
• Document case activities and interactions with clear and concise information
• Maintain excellent customer satisfaction through means of professional, proactive and personal service
• Work closely with our researches and development teams to determine root cause and possible solutions
• Contribute to our knowledge base by creating solution articles, how-to guides and videos

Benefits

• Equity & Rewards
• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Flexible time off
• Paid company holidays and paid sick time
• Gender-neutral parental leave
• Grandparent leave
• Medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Life and disability insurance
• Health and dependent care FSA
• Voluntary benefits (hospital, accident, critical illness)
• Employee Assistance Program (EAP)
• ARAG pre-paid legal
• Nationwide pet insurance
• Cancer Care program
• Global business travel medical insurance
• Home office allowance
• Mobile phone reimbursement
• Wellness coach
• Wellness/gym reimbursement
• Fertility coverage
• Adoption & surrogacy reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed