Technical Support Engineer

Xylem • Colorado Springs, CO

5d • Remote

About The Position

The Technical Support Engineer will provide phone, and e-mail technical support to Xylem Water Technologies customers, sales, and service and internal personnel. Using knowledge of Xylem Water Technology products, applications, and general scientific principles, provide timely answers to technical questions and assess customer needs. Provide communication link between customer and appropriate sales and service personnel. Additional responsibilities include processing sales leads and handling customer complaints.

Requirements

• Strong computer skills with knowledge of MS word, outlook, excel, and SAP knowledge.
• A bachelor’s degree in degree in Engineering or a related field with at least 2 years' experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis and simulation software.
• Knowledge of chemical process engineering and safety regulations.
• Excellent communication and teamwork abilities both telephone and e-mail responses.
• Excellent organizational skills and ability to handle multiple projects simultaneously.

Nice To Haves

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Responsibilities

• Answer customer phone calls and e-mail requests by providing in-depth technical information on Xylem technologies products and applications.
• Qualify and enter thrive leads and assign to sales teams.
• Maintain up to date knowledge of Xylem Technologies products and applications, market trend and competitive products.
• Support customer warranty claims and report problems and information to appropriate personnel.
• Support customers with troubleshooting, water system problem solving.
• Identify spare parts, consumables and spare part numbers.
• Setting up spare part for ordering.
• Develop cross reference lists and product support and troubleshooting documentation.
• Draft Service bulletins
• Review of customer operating data and remote monitoring data as needed to assist with customer support.
• Review link to site data as needed to support customers.
• Collaborate with cross functional teams
• Train and educate team members on new processes or products

Benefits

• Medical, Dental, Vision plans
• 401(k) with company contribution
• paid time off
• paid parental leave
• tuition reimbursement
• paid Volunteer Program, Xylem Watermark

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level