Technical Support Engineer (Charlotte, NC)

Philips

4d•$35 - $61•Onsite

About The Position

Serve as the dedicated technical owner for one of our large customers in Charlotte, NC imaging informatics environment, ensuring system stability, minimizing downtime, and delivering an exceptional customer support experience.

Requirements

Minimum of 2 years of experience in technical support or a related field with vocational education, or a bachelor’s degree with no prior experience required.
Experience with Picture Archiving and Communication Systems (PACS), imaging informatics, or Philips Vue PACS is preferred; direct Philips Vue PACS experience is a plus but not required.
Skills include troubleshooting, customer service, technical documentation, service operations, and resolving technical issues in a structured support environment.
High school diploma, vocational education, or a bachelor’s degree in Engineering, a Medical field, a Science-related field, or an equivalent discipline.
Skills include strong on-premises IT, root cause analysis, product installation, product repair and maintenance, and monitoring service performance through key performance indicators (KPIs).
Collaborative communicator who can build effective working relationships across teams, document technical findings clearly, and make informed decisions while working under direct supervision.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Must reside in or within commuting distance to the territory (Charlotte, NC.)

Nice To Haves

Experience with regulatory compliance, data analysis and interpretation, and supporting customers in critical service environments is a plus.

Responsibilities

Provide first-line technical support within (PACS) Picture Archiving and Communication Systems, troubleshooting and resolving customer issues to ensure high levels of customer satisfaction.
Receive, prioritize, and manage service requests across multiple communication channels, documenting all activities and resolutions in the service management system.
Escalate complex technical issues when needed, collaborating with senior engineers and cross-functional teams to drive timely resolution.
Ensure all support activities comply with regulatory requirements while clearly communicating solutions and next steps to customers.
Participate in ongoing training and knowledge development to enhance technical expertise and contribute to continuous service improvement.