(fluent English) Technical Support Engineer (remote)

SupportYourApp

1d•Remote

About The Position

We are looking for a proactive and tech-savvy Technical Support Engineer to support our B2B clients and ensure they get the most value from our complex product ecosystem. In this role, you will combine technical expertise with customer-facing skills — from product setup and troubleshooting to long-term relationship management. The ideal candidate enjoys solving complex problems, working with APIs and data, and guiding clients through every stage of their journey.

Requirements

1–2+ years of experience in Technical Support, Customer Success, Implementation, or Account Management
Hands-on experience with complex B2B systems (ERP/CRM/SaaS like Odoo, SAP, Microsoft Dynamics, or similar)
Strong technical mindset with the ability to understand systems, APIs, and data flows
Excellent communication and presentation skills
Customer-oriented, responsible, and solution-driven attitude
Fluent English (both written and spoken)
Tech-savvy & analytical — you enjoy solving technical challenges and understanding how systems work
Customer-first mindset — you can clearly explain technical concepts to non-technical users
Strong communicator — confident, clear, and empathetic in interactions
Self-driven & adaptable — proactive, flexible, and comfortable in a fast-changing environment
Availability to work Monday–Friday with flexibility to support customer business hours when needed

Nice To Haves

Experience working with APIs, JSON, HTTP requests, or debugging tools is a strong advantage
Familiarity with APIs, JSON, HTTP, and debugging
Experience with Python, Postman, or SQL
Experience with tools like Zendesk, Monday, HubSpot
Background in SaaS, cybersecurity, or data-driven products
Previous experience in technical support or customer-facing roles

Responsibilities

Set up and configure our complex B2B product with advanced functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.)
Conduct demo calls to understand client business needs and deliver compelling product presentations
Develop and lead client training sessions to ensure strong adoption and effective product usage
Troubleshoot technical issues, including API requests, data flows, and integrations
Act as a trusted advisor by proactively managing the client journey and ensuring long-term success
Manage a portfolio of accounts, focusing on retention and identifying growth opportunities
Collaborate with product and engineering teams to resolve complex technical challenges
Build strong, long-lasting relationships with customers through clear and proactive communication
Become a product expert and deeply understand our technology
Diagnose and resolve technical issues efficiently
Support and guide customers with best practices and clear documentation
Collaborate cross-functionally to improve product and customer experience
Identify recurring issues and contribute to continuous improvement
Build trust-based, long-term customer relationships