(fluent English) Customer Support Consultant, hospitality (remote, global)
About The Position
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. They operate globally, supporting clients in 60 languages across diverse industries. The company invites individuals to join their community as a Customer Support Consultant to thrive in a multicultural and multilingual environment while enjoying a home office. The role offers the opportunity to unlock potential by mastering new skills and achieving challenging goals in cooperation with a People First management approach.
Requirements
- Excellent English skills (C1 for both spoken and written)
- At least 6 months of experience in a customer support role
- Strong analytical thinking and research skills
- Experience in travel industry
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice To Haves
- Experience in hospitality or logistics
- Experienced with Zendesk or highly experienced with another CRM
- Experience with tickets
Responsibilities
- Deliver outstanding customer support via phone calls, chats, and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
Benefits
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
