(fluent Russian) Customer Support Consultant, crypto (Future Openings, remotely)

SupportYourApp

1d • Remote

About The Position

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step. What you will do: Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints; Build strong and lasting customer relationships; Handle customer inquiries and feedback; Provide valid, accurate information and solutions to customer requests; Maintain up-to-date knowledge of the company’s trading platform and general market conditions; Understand customers’ needs and deliver constructive feedback to the management team; Continuously seek ways to improve team performance and work efficiency; Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays.

Requirements

• Native Russian and excellent English communication skills (minimum C1 level)
• At least 6–12 months of live chat support experience, preferably in crypto or financial services
• Basic financial knowledge or payment/banking experience
• Crypto industry knowledge
• CRM experience in Salesforce
• Strong analytical, logical thinking, and problem-solving skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice To Haves

• Basic financial knowledge or payment/banking experience

Responsibilities

• Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
• Build strong and lasting customer relationships
• Handle customer inquiries and feedback
• Provide valid, accurate information and solutions to customer requests
• Maintain up-to-date knowledge of the company’s trading platform and general market conditions
• Understand customers’ needs and deliver constructive feedback to the management team
• Continuously seek ways to improve team performance and work efficiency
• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

Benefits

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees