Technical Support Engineer - REMOTE
About The Position
At Leica Biosystems, an operating company of Danaher, the mission is to advance cancer diagnostics and improve lives by providing innovative, reliable solutions from biopsy to diagnosis. The company fosters a culture of belonging and continuous improvement, enabling employees to make a tangible impact in life sciences, diagnostics, and biotechnology. The Technical Support Engineer is responsible for providing technical support via phone or email, diagnosing, troubleshooting, repairing, and debugging electromechanical equipment, computer systems, complex software, or networked and/or wireless systems. This position is part of the Customer Technical Support team, reports to the Supervisor of Technical Support Engineer-PI Team, and is fully remote, though the team is located in Vista, CA/Deer Park, IL.
Requirements
- Bachelor's degree with 1+ years of relevant experience OR Associates degree with 3+ years of relevant experience.
- 1+ Years of demonstrated strong experience and working knowledge of the following server components and technologies: IIS/Apache web servers, Microsoft SQL Server and relational databases, Windows Server OS, Networking concepts. Proficiency in command-line tools (CMD, PowerShell, PuTTY)
Nice To Haves
- Theoretical and practical application of specialized information to computer systems analysis, programming, and/or image processing applications.
- Medical devices, applications, and/or regulated environments.
- Good to have bi-lingual or multi lingual candidate.
Responsibilities
- Drive high-impact technical support by resolving complex installation, upgrade, and migration challenges for Digital Pathology Imaging applications and hardware through phone, remote, and email channels.
- Partner with customers and stakeholders by clearly communicating application functionality, features, and best practices to end users and server administrators, enabling confident adoption and optimal system use.
- Strengthen team performance and service quality by maintaining precise case documentation, sharing expertise, and collaborating effectively to achieve shared support and customer success goals.
Benefits
- broad array of comprehensive, competitive benefit programs that add value to our lives.
- health care program
- paid time off
- comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
- bonus/incentive pay
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
