Technical Support Engineer - REMOTE

Danaher Corporation

1d • Remote

About The Position

At Leica Biosystems, one of Danaher’s operating companies, the mission is to advance cancer diagnostics and improve lives by providing innovative, reliable solutions from biopsy to diagnosis. As a global leader in cancer diagnostics, Leica Biosystems empowers clinicians with comprehensive tools. The Technical Support Engineer role is part of the Customer Technical Support team, located in Vista, CA/Deer Park, IL, but is fully remote. This position is responsible for providing technical support via phone or email, diagnosing, troubleshooting, repairing, and debugging electromechanical equipment, computer systems, complex software, or networked and/or wireless systems, specifically for Digital Pathology Imaging applications and hardware. The role reports to the Supervisor of Technical Support Engineer-PI Team.

Requirements

• Bachelor's degree with 1+ years of relevant experience OR Associates degree with 3+ years of relevant experience.
• 1+ Years of demonstrated strong experience and working knowledge of the following server components and technologies: IIS/Apache web servers, Microsoft SQL Server and relational databases, Windows Server OS, Networking concepts.
• Proficiency in command-line tools (CMD, PowerShell, PuTTY)

Nice To Haves

• Theoretical and practical application of specialized information to computer systems analysis, programming, and/or image processing applications.
• Medical devices, applications, and/or regulated environments.
• Bi-lingual or multi lingual candidate.

Responsibilities

• Drive high-impact technical support by resolving complex installation, upgrade, and migration challenges for Digital Pathology Imaging applications and hardware through phone, remote, and email channels.
• Partner with customers and stakeholders by clearly communicating application functionality, features, and best practices to end users and server administrators, enabling confident adoption and optimal system use.
• Strengthen team performance and service quality by maintaining precise case documentation, sharing expertise, and collaborating effectively to achieve shared support and customer success goals.

Benefits

• broad array of comprehensive, competitive benefit programs that add value to our lives
• health care program
• paid time off
• medical/dental/vision insurance
• 401(k)
• bonus/incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees